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FAQ

Payment & Fees

New Customer Purchase Limits

This limit is for E-transfer & Credit card orders only, bitcoin payments have no limit.

This measure was set due to new users abusing the system and claiming fraudulent payments.

We’ll gradually increase the order limit as new users order more, here’s how the new tiered system works

Tier 1 – New users can not exceed $500 on their first order
Tier 2 – Once a customer reaches $1000 in completed orders, they’ll be able to place orders for up to $1000
Tier 3 – Once a customer reaches $2000 in completed orders, the limits will be removed.

*Limited to one sale every 3rd day for the first week*

Click here to view your current purchase limit


Click here to purchase quick bitcoins($150-200 limit)

Or Buy bitcoins here for bigger amounts (you’ll have to verify your account and it takes a few more steps but you’ll have a bigger limit)

*If you’re having any issues with the purchase limit, please contact us at [email protected] and let us know the specific reason on why your account doesn’t require any limits, and we may consider removing it.*

We accept Interac E-Transfer, Bitcoins & Credit/Debit cards
Contact us if you need assistance with making a payment.

Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer). After it has been accepted your order will be moved to processing.

**Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system if there’s any delays*

If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because we have no received your payment or you did not follow the instructions provided when sending the e-transfer.

If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1.) We were unable to match your payment to your order when no order number is included in the notes section of your e-Transfer

2.) We have not received your e-Transfer because you have sent the payment to the incorrect email address.

3.) Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4.) We were unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

Watch the video below for instructions

Bitcoins can be purchased peer to peer, online services like Coinbase) fast to setup and buy bitcoins but limited to $150-200 until further verifications) or Localbitcoins (takes a few hours to setup but can purchase more bitcoins at once)

Coinbase = Faster account setup but lower purchase fee.

Localbitcoins = a longer account setup, and a somewhat higher fee, but you can purchase more bitcoins at once, you can also purchase them using different methods of payment.

You can also use Shakepay to buy bitcoins in Canada, they accept e-transfers.

Your order will go out the same day Mon-Fri as long as the payment is received before our cutoff time (1PM PST),

Otherwise, all confirmed transactions outside our business hours will have to wait until the following business day to get processed.

If you order on the weekend, your package will be packed and shipped on Monday.

The transaction will come from various company labels and will NEVER say *WEED SITE* or anything close to that. We rotate different company names that are not related to marijuana for everyone’s safety.

To identify your order you can look through your statement and match your order total as well as the time order was placed.

Attention For CC Payments

Please note that we have a 0 tolerance policy with chargebacks or friendly fraud. If you see a charge on your credit card statement that you do not recognize please contact us immediately before calling the bank. In the event that a chargeback occurs, you will be blacklisted indefinitely from use of our credit card service.

Yes, we include GST in our product prices

There’s a 3% surcharge for using the credit card option, this surcharge is to help pay some of our credit card processor provider fees. The 3% is calculated on top of your total order value.

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